Order & Product Info:

Please be aware that our products are made to order.  The process from point of sale to shipment is estimated at 3-4 weeks.  This may seem like a long time, but we're perfectionists and promise it will be worth the wait.  We make every effort to create and ship your items right away. This also means that unless your piece is damaged when you receive it, you own it! There are no returns.

Our products ship viaUPS or USPS depending on which is more cost effective. USPS Tracking information will be updated on the order if/and once received. Please note tracking information is provided directly by the mail carrier service. We attempt to assist each customer if they should have a shipping inquiry, however we encourage you to contact the assigned mail carrier directly. 

Pierro Studios is not liable for lost or stolen packages. Pierro Studios will not be held responsible for additional shipping charges if the packages are returned to our studio due to customer absence, customer errors in addresses or package refusal.

We will not be held responsible for any address corrections sent to us AFTER the order has been placed. However, we will do our best to accommodate changes.

For international orders: We are unable to track international orders shipped via USPS once they leave the United States. Please contact the mail carrier service directly for tracking and customs inquiries. Be patient as most packages arrive at their destination!

≈ Read dimensions carefully to ensure the product works for you, dimensions are approximate and may vary slightly.
≈ Note that colors vary from monitor to monitor setting. Please ask for additional photos if you are unsure of colors. ≈ The more questions you ask, the more information I can provide to you to ensure your 100% satisfaction on your order. I am happy to help with any questions via Etsy conversations.
CARE: Proper care of our products will ensure their long life. Pierro Studios is not responsible for damages caused to products through use.